TERMS AND CONDITIONS
Customer Service & Support
Microzone is committed to providing a quality service to our customers in every instance. If you have any questions, queries or comments about any of our product range please get in touch via phone or email.
Likewise, if after making a purchase you would like some technical support or assistance in effectively utilising your item, be it reagent or lab equipment, our team of experts are more than happy to help.
Placing an Order
You can place an order with us through our website using our secure card payment system or alternatively via email by sending through a purchase order number along with the quantity, product code and description, your delivery and invoice addresses and contact details including your name, a phone number and email address to firstname.lastname@example.org
Our payment terms are 30 days from receipt of invoice.
If you see a reagent product on our website that isn’t listed in the quantity you require please give us a call to discuss your needs as bulk purchases are available on many items.
We endeavour to keep delivery costs as low as possible for our valued customers whilst maintaining the highest standards of quality and care both in the packaging process and delivery/courier services we use.
Delivery costs vary across our range reflecting the storage requirements of our products (such as refrigeration or freezing), as well as size, weight and delivery location so that your items reach you in perfect condition every time.
We deliver our Microzone products to most locations globally, if you are unsure whether we will be able to deliver to your location please contact us directly on 01384 444585 to discuss.
We continually monitor our delivery charges to ensure that we are passing on savings to our customers wherever possible.
Unless stated otherwise on our website or at the point of placing your order, we aim to dispatch most products the same day that an order is placed. If you require further clarification of the delivery date of your items please contact us.